Help & Support

Set up your account, register tags, and add your pets.

• Create Your Account
• Add Your First Pet
• Download the App & Pair Your Tag
• What Finders See When They Tap Your Tag
• Set Up Your Pet's Profile Properly

Everything about tag registration, NFC modes, and the Tag Designer.

• Register an NFC Tag
• Choosing QR, NFC, or both
• Using the Tag Designer
• Transfer or Release a Tag
• BYO Tags: Using Your Own NFC Chip

How lost mode works, scan alerts, and recovery tools.

• How Lost Mode Works
• Sentinels & Community Alerts
• Scan Alerts & Location History
• Lost Pet Adverts
• Report a Found Pet

Manage your profile, household, and add-on packs.

• Manage Your Household
• Billing, Purchases & Add-On Packs
• Emergency Contacts
• Notification Preferences

Reminders, care logs, medical records, and daily pet management.

• Reminders & Calendar
• Logging Care Activities
• Medical Records & Vet Contacts

Finder messaging, the community map, and reunion stories.

• Messaging a Finder (or Owner)
• The Community Map
• Sharing a Reunion Story